Terms & Conditions

Consumer Contracts Regulations for Distance Selling

Here at Factory Cases we adhere to the Customer Contracts Regulations for distance selling, which came in to force 13 June 2014, and implement the Consumer Rights Directive into UK law.

This set of regulations is designed to give you rights when shopping online, so you're covered if things go wrong.

These rights apply to orders which have been made Online, or over the Phone.

Information you should expect from us

Before placing an order online we will supply the following:

  • Information about ourselves, including our address and contact details
  • A description of the goods, or service.
  • The total price of the goods including relevant taxes
  • Payment options
  • Details of your right to cancel and when this doesn’t apply
  • Details of who pays for the cost of returning items
  • Delivery information including costs and estimated delivery times

At Factory Cases we try to make this information as clear as possible, with all product details being as up to date as possible on our website.

Right to cancel

When purchasing items online or by phone you have the right to cancel an order up to 14 days after the order is delivered.

This 14 day period is the time you have to decide and notify us of your wish to cancel, once you have notified us you then have a further 14 days to actually send the goods back.

You do not need to provide a reason for cancelling within this period.

When cancelling an order in this manner a refund will be issued once the unwanted items have been returned and inspected.

If you do wish to cancel an order please visit our Returns & Deliveries Information Page.

When there is no right to cancel

There are some circumstances where the Consumer Contracts Regulations don't give you a right to cancel an order.

Examples of this are:

  • Items which have been tailor made or customised, such as a custom cut foam or modified items (i.e. altered from their original state at your request).
  • Goods that have been mixed inseparably with other items after delivery
  • Goods that have been altered after receipt, either by you or a 3rd party
  • Where items have been used more than would be needed to inspect the items as you would reasonably do in a shop prior to purchase (a reduced refund may still be available, please contact us to discuss this).
  • Goods and services worth £42 or less
  • Services that have been completed in full prior to the return (such as workshop modifications and custom paint services etc)

For more information please visit our Returns & Deliveries Information Page.

Cost of returning items and refunds

Unless an item is faulty on receipt or not as described the postage cost of returning any unwanted items would be the responsibility of the customer.  If you have received an item that is faulty or where an incorrect item has been sent in error we will be happy to arrange for a free of charge return.

For more information please visit our Returns & Deliveries Information Page.

Delivery Arrangements

As the delivery is provided via a courier service it is important that you ensure there will be someone available at the delivery location to sign for the parcel. No refund of the delivery cost will be made for failed deliveries where there has been no-one available to accept the parcel.

Although every effort will be made to ensure that all orders are delivered in a timely manner there can be events outside our control that may cause a delay in delivery.

This can include events such as vehicle breakdown, accidents and stock issues (such as missing items due to damage or store theft etc). On these occasions we will do our best to minimise any inconvenience to you and will look to keep you informed, however we will not cover any consequential costs incurred (such as time off work, missed game days etc).

All our deliveries are made via a courier service and We reserve the right to use the courier of our choice for each delivery.

Website and Terms of Use

We try to ensure our website is as accurate and as up to date as we can possibly make it, but we reserve the right to make changes and (because we are human) to make the occasional error.

We ask that you do not copy anything from our websites other than for your own use; please do not modify Content such as Text, Images, Video, or Audio and then redistribute them; and please don't use them to conduct activities that breach any laws or infringe any third party's rights

Do not copy our content for use on 3rd Party websites without our express permission, or for use on any Competitor Websites or marketing. Any infringement of our Intellectual Property, be it: Text, Images, Video or Audio will be pursued to the full extent of the law.


We try to make sure that our pricing is as accurate and as fair as possible. The correct price for any product is that displayed on the website at the time we receive your order. If we make a mistake on price and it is higher than it should be then we will refund the difference.

We will always try to give you the best possible deals and to be as fair as possible on price.

If an item is on sale, it might have been sold in our retail store. If so, the 'was' price will always be the highest price in the last 12 months via any of our companies, websites or retail stores, and it will have been at that price for at least 28 consecutive days. The 'now' price will always be the current lowest price.

Stock Availability

We always try to make sure that stock levels are as accurate as possible, and we always try to keep items in stock ready to be sent to you as soon as you want them. Items on sale might run out at any time. Once we have run out of stock we will not be able to accept any orders for the item.

Ordering & Payment

We accept credit card and debit card payments via our secure website, or over the phone and in addition PayPal payments via the website (excluding via PayPal Cheque).

We might not be able to accept your order if:

  • Your funds don't clear, whether you are paying by credit/debit card or PayPal
  • We have made a pricing or product description error
  • A product is out of stock, is not available, or was a sale item and all stock has cleared
  • We believe you are not using our website responsibly
  • You attempt to pay by PayPal Cheque

We care a lot about protecting you from fraud. If we suspect that your card has been stolen and someone else is using it then we will not sell the goods to them. For this reason, we reserve the right to refuse any order.

Legal Information

Factory Cases is a trading company of Patrol Base Ltd. All rights reserved. 

Registered Office:
Patrol Base Limited, Unit 5 Dale Street Mills, Dale Street, Huddersfield, HD3 4TG

Company Registration Number:
VAT Number:  
975 9216 72

You agree not to infringe the copyright of our websites and catalogues or any other intellectual property (for example by copying and reusing images).

Our websites and catalogues are produced as accurately as possible, but to the fullest extent permitted by the law we make no representations, warranties (express or implied) with respect to the content.

We exclude to the fullest extent permissible by law any and all liability howsoever arising for any faults, inaccuracies or omissions relating to our websites and catalogues and the unavailability of our website.

No director, employee or representative will be liable whether in contract, tort, negligence or otherwise, for any loss or damage whether direct or indirect arising out of or in connection with your use of our websites or catalogues, including, without limitation, damage to software or hardware, economic loss, loss of data, consequential damage, loss of or damage to property and claims of third parties.

None of these exclusions and limitations are intended to limit any rights you have as a customer, or any statutory rights which may not be excluded, nor in any way to exclude or limit our liability to you for death or personal injury resulting from our negligence or that of our agents, representatives or employees.

Each of the above exclusions and/or limitations shall be construed as a separate and severable provision of these terms.

If any court holds any provision of these terms to be void or unenforceable, it shall be deleted and the remaining provisions shall continue in full force and effect.

These terms shall be governed by and construed in accordance with the laws of England and Wales, and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.

By registering or placing an order through the website you confirm that you have read, understood and agree to these Terms and Conditions in their entirety. If you do not agree to these Terms and Conditions in their entirety, you must not register or order any product or service through the website. We reserve the right to change or amend these Terms and Conditions at any time and without notice to you. The latest version of the Terms and Conditions will be shown on our website. We recommend that you revisit this page regularly to keep you informed of the current website terms that apply to your use of the website. By continuing to access, browse and use this website, you will be deemed to have agreed to any changes or updates to our website terms.

We make every effort and have taken all reasonable precautions to try to ensure that prices quoted on the Website are correct and that all products have been fairly described. All goods are sold subject to availability and prices of products may change from time to time. We also reserve the right to change the price of any item on the Website where that item has been priced incorrectly. If we find the price of the goods you have ordered has changed from the amount set out on the Website when you placed the order with us, we will contact you and ask if you wish to proceed. If you confirm that you do wish to proceed then please remember that we will still not be under any obligation to supply the goods until we have confirmed that we have both accepted your order and that it has been dispatched. No contract will exist until we have confirmed this. If you confirm that you do not wish to proceed, your order will be cancelled and neither of us shall have any further liability to the other.

We take every reasonable care to ensure that product descriptions, measurements and specifications are accurate but there may be variations between these and the goods supplied. Whilst we try to display the colours of our products accurately on the Website, the actual colours you see will depend on your monitor and we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. All images used across the website and e-mails, especially those used in graphics and banners, are for illustrative purposes only.

When you register or order online you will be given the opportunity to receive information from us about our products, promotions or special offers. If you do not wish to be contacted for such purposes, please ensure that you tick the appropriate box as you go through the process. You may unsubscribe from our contact list at any time by clicking on the unsubscribe button on your email, by changing your preferences in the “My Account” section of the Website, by emailing us or by telephone.